Through our off-the-record virtual roundtables, you can remain on the cutting edge of the AI industry from the comfort of anywhere. Experience a candid conversation with 10-12 industry peers to gain a more nuanced understanding of your space. All roundtables are moderated by domain experts.
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July 21 | 2:00PM ET
Loan Servicing: How Leaders Are Orchestrating Customer Conversations Post Pandemic
As part of our on-going roundtable program where we provide business and technology leaders with a candid peer-to-peer learning environment, this roundtable discussion will provide a Q3 2021 snapshot of the ways that lenders have evolved loan servicing throughout the pandemic. It’s been a tumultuous year filled with financial hardship, operational changes, and new technologies. Many facets of the loan servicing process are undergoing major change, from digital self-service tools, to chatbots, engaging customers on a variety of new channels.
This discussion will explore how the industry is continuing to provide a fast and frictionless loan servicing experience while reducing contact center burden, managing the shift to work from home, and supporting customers who continue to face financial challenges.
2:00PM Eastern – 60 Minutes
- Moderator: Karen Oakland, Vice President, Industry Marketing, Smart Communications
- Senior loan servicing leaders
- Head of Loan Servicing
- EVP Consumer Servicing
- SVP Servicing Operations
- Head of Digital
- Head of Contact Center / Call Center Operations